USER AGREEMENT

Revision date: Mar 03, 2026

This User Agreement (hereinafter — the "Agreement") constitutes a public offer and governs access to and use of the https://dropik.app/ website, applications, and related services (hereinafter collectively — the "Service" or the "Site").

Support contact: [email protected]

Legal/claims contact: [email protected]

Disclaimer of affiliation: The Company is not affiliated with, partnered with, or representing Valve Corporation / Steam or any other holders of gaming platform rights.

By using the Service, registering (authorizing), and/or purchasing licenses for gaming modes, you (hereinafter — the "User") confirm full and unconditional acceptance of this Agreement. If you do not agree to the Agreement, do not use the Service.

1. Terms and Definitions

Unless otherwise indicated by context, the following terms are used in this Agreement:

• 1.1. Account / Personal Cabinet — a set of protected Site pages created as a result of the User's Authorization and intended for using the Service's functionality.
• 1.2. Authorization — logging into the Account via third-party services and/or methods provided by the Service.
• 1.3. Game Mode / Case — a digital entertainment feature of the Service in which, after paying a license fee, the result is determined randomly from a predefined pool in the form of an Item.
• 1.4. Item / Inventory — a virtual item (e.g., CS2 game items), the right to use which is governed by the rules of the respective platform (e.g., Steam). The Company is not the rights holder of such items.
• 1.5. Points / Internal Unit — an internal accounting unit credited to the User in cases explicitly provided by the Service (e.g., when an unclaimed Item is relinquished). Points are not money, electronic money, a payment instrument, or a digital asset; they are non-redeemable, non-refundable, and not accepted by third parties.
• 1.6. Display Currency — a visual format for showing prices and indicative item values (e.g., $, €, ₴). Changing the display currency does not convert Points, affect the actual payment currency, or entitle the User to receive any monetary funds.
• 1.7. Payment — payment of a license fee for participation in a Game Mode (purchase of a digital service). The deduction is carried out by the User's payment provider or bank.
• 1.8. Parties — jointly, the Company and the User.

2. Legal Status and Acceptance Procedure

• 2.1. The Agreement text constitutes a public offer under applicable law. Permanent publication address: https://dropik.app/terms.
• 2.2. Acceptance of the Agreement occurs through conclusive actions, including:
  • (i) reviewing the text;
  • (ii) marking consent;
  • (iii) Authorization or use of the Service;
  • (iv) making a Payment.
• 2.3. The Company may amend the Agreement. The new version takes effect upon publication unless otherwise stated. Continued use of the Service constitutes acceptance of the updated terms.

3. Subject of the Agreement and Nature of the Service

• 3.1. The Company provides the User with:
  • 3.1.1. A free, non-exclusive license to use the Site and Account within the limits of the Service's functionality.
  • 3.1.2. A paid, non-exclusive license to participate in Game Modes (e.g., opening a Case). The result of participation is determined randomly from the pool described on the corresponding Case page.
• 3.2. Participation in Game Modes does not imply any monetary withdrawals. Cash payouts, conversion or exchange of Points/Items into money, or transfers of Points to third parties are not provided and are prohibited.
• 3.3. The Service is for entertainment purposes only and provides digital access. The User understands and accepts the risk of not obtaining the desired outcome.

4. Age Restrictions, Access, and Fair Use

• 4.1. The Service is intended for individuals aged 18+ (or older than the minimum legal age in the User's jurisdiction).
• 4.2. The following are prohibited: bypassing technical restrictions, exploiting vulnerabilities/bugs, using bots/scripts, multiple accounts, assignment/sale of Accounts, or actions that may disrupt the Service or violate third-party rights.
• 4.3. The Company may temporarily limit or suspend Account access in cases of violation, suspected fraud, at the request of competent authorities, or as part of verification procedures (see Section 11).

5. Display Currency and Pricing

• 5.1. The "Display Currency" switch changes only the display format of prices and indicative item values (symbols, local formatting).
• 5.2. The User's balance is shown only in Internal Units (Points) unless otherwise explicitly stated on the payment page.
• 5.3. Any amounts shown in other currencies outside the payment page are reference/indicative and do not create a right to receive such funds.
• 5.4. The actual charge currency and the final amount in the payment document are determined by the User's payment provider or bank.

6. Payments, Balance, and Refunds

• 6.1. By making a Payment, the User acquires the right to participate in a selected Game Mode (license/digital service access).
• 6.2. Payment methods are listed on the Site and depend on the respective payment provider's terms. Payment is deemed made when funds are debited (as displayed in the interface).
• 6.3. All sales are final. Refunds are not provided except where mandatory under applicable law.
• 6.4. Unauthorized chargebacks/disputes may result in suspension of Account functions, revocation of granted rights, forfeiture of Points, and/or account blocking pending investigation.

7. Items: Acceptance, Relinquishment, and Timing

• 7.1. Upon participation in a Game Mode, the User receives an Item.
• 7.2. The User may:
  • (a) claim the Item to an external account (e.g., Steam) following the platform's rules; or
  • (b) relinquish the unclaimed Item back to the Company in exchange for Points in the amount specified in the interface. Credited Points constitute final compensation for refusal of the Item.
• 7.3. The timeframes and methods of claiming/relinquishing are displayed on relevant pages. After the inactivity period expires, automatic operations (e.g., auto-relinquishment) may occur as described in the interface.
• 7.4. Credited Points are non-transferable, non-convertible to money, and usable solely within the Service.

8. User Restrictions

8.1. The User must not:

• (a) bypass technical limits, reverse engineer, decompile, or disassemble components of the Service (except as expressly permitted by law);
• (b) copy or modify the interface, design, or content;
• (c) use third-party scripts/bots/software affecting results or providing unfair advantages;
• (d) share Account access with others;
• (e) maintain multiple accounts;
• (f) mislead others about withdrawal/exchange/"rate" of Points;
• (g) use Site materials for commercial purposes without Company consent;
• (h) publicly spread false information damaging the Service's reputation.

9. Intellectual Property and Third-Party Platforms

• 9.1. The Site, design, texts, graphics, software components, and other intellectual property belong to the Company or are used lawfully. A limited "as-is" license is granted for personal use within user functionality.
• 9.2. Trademarks and third-party assets (including Valve/Steam) belong to their respective rights holders. The Company is not responsible for their rules or platform failures.

10. Liability Limitation and "As-Is" Disclaimer

• 10.1. The Service is provided "as is" and "as available." The Company does not guarantee uninterrupted operation, error-free performance, or any correspondence to the User's expectations regarding item value, etc.
• 10.2. The Company is not liable for indirect/incidental losses, lost profits, data/reputation damage, or acts/omissions of third parties (payment providers, platforms, etc.).
• 10.3. To the extent permitted by law, the Company's total liability is limited to the amount actually paid by the User as a license fee within the last 3 months, but not exceeding 200 units.
• 10.4. Force majeure (including hardware/software failures, DDoS, etc.) releases the Company from liability during such periods.

11. Verification (KYC/AML/Fraud) and Company Measures

• 11.1. The Company may conduct identity, age, and source-of-funds checks (KYC/AML/anti-fraud), including via external providers.
• 11.2. During verification, access to certain functions (e.g., item claiming to external accounts) may be suspended.
• 11.3. Refusal to undergo verification may result in restricted functions or Account blocking in accordance with law and this Agreement.
• 11.4. KYC/AML data and documents are stored per applicable laws and Company policies.

12. Communication, Electronic Notices, and Signatures

• 12.1. The Parties acknowledge the legal validity of electronic messages, notifications, and documents sent from addresses specified in the Account or through the Service interface.
• 12.2. Until notice of credential compromise, all actions performed via the Account or those addresses are deemed actions of the corresponding Party.

13. Governing Law, Disputes, and Jurisdiction

• 13.1. Governing law: Latvia. Conflict-of-laws rules do not apply.
• 13.2. Pre-trial procedure: Claims must be sent in free form to [email protected] describing the essence of the demand. Response period — 30 (thirty) calendar days.
• 13.3. If no agreement is reached, disputes are settled in the competent court at the Company's registered location (unless mandatory norms dictate otherwise).
• 13.4. At the Company's discretion, voluntary mediation/ADR may be proposed; participation does not deprive the User of judicial remedies.

14. Privacy and Personal Data

• 14.1. Personal data processing is governed by the Privacy Policy available on the Site, which forms an integral part of this Agreement.
• 14.2. Using the Service constitutes the User's consent to personal data processing as described in the Policy.

15. Language, Version Priority, and Severability

• 15.1. The Agreement may be available in multiple languages. In case of discrepancies, the English version prevails.
• 15.2. Invalidity of any provision does not render the entire Agreement invalid; such provisions are replaced with valid ones closest in meaning.

16. Special Provisions on Display Currency and Points

• 16.1. Wherever currency symbols and amounts appear outside the payment page, they serve only as display formatting and/or approximate estimation (may include the "≈" symbol) and are not a conversion or rate of Points.
• 16.2. Points are an internal unit — not money, not electronic money, not a means of payment, not accepted by third parties, not sold or bought from Users, and non-redeemable or transferable outside the Service.
• 16.3. Any calculators of "Point-to-currency" conversions, withdrawal promises, or references to a "Points exchange rate" are prohibited and constitute a violation of the Agreement.

17. Final Provisions

• 17.1. The Parties confirm they have read, understood, and accepted the Agreement.
• 17.2. The Company may publish internal regulations (raffle rules, promotions, technical policies); such documents apply insofar as they do not conflict with this Agreement.
• 17.3. All rights not expressly granted to the User remain with the Company. The Company may assign its rights or transfer obligations under this Agreement to third parties by publishing notice on the Site.

Notice for Third-Party Platform Users

Use of Items is governed by the respective rights holders' agreements and policies (e.g., the Steam Subscriber Agreement). The Company does not control such rules and is not responsible for restrictions, delays, blocks, or other actions by third parties affecting the ability to claim or use Items.